Managing Orders While Updating Your Prescription
If you need to update your prescription after placing an order, we make it easy to manage your order while providing flexibility to submit the updated prescription at your convenience.
Placing Your Order on Hold
If you are unable to submit a valid prescription when placing your order, you have the option to place it on hold. Here's what you need to know:
No Time Limit: Orders can remain on hold indefinitely; there is no deadline for submitting your updated prescription. You can provide it whenever you're ready.
Preservation of Discounts: Any percentage promotions applied to your order will still be valid when processing resumes, even if the order is placed on hold. If it's a brand specific discount and the brand changes, the discount will no longer apply, but our team can provide the best discount available for that brand.
How to Request a Hold: You may request support to place your order on hold while waiting for an updated prescription to ensure your order is not cancelled.- Include Order Details: When placing an order on hold, always provide your order number to help ensure accurate management and processing of your hold request.
Submitting Your Updated Prescription
Once you receive your updated prescription, you can provide it using one of the following methods:
Ensure that your prescription is clear and legible, and always include your order number to seamlessly match the updated document with your order.
Reply to the Order Email: Attach a copy of your updated prescription to the same email thread related to your order. The support team will update your order and proceed.
Upload to Your Account: If your account supports prescription uploads, you can upload your updated prescription directly on the website after logging in. Notify support if required.
Use Live Chat: Share your updated prescription via the live chat. Ensure you include your order number for accurate processing.
What Happens After Submission
After you submit your prescription, we will verify the document and update your order. Here’s what to expect next:
Once the prescription is verified, your order will move into the processing stage. If there are any changes that are still required, our team will let you know.
You will receive an email notification as soon as the order ships, keeping you updated throughout the process.