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What are the eligibility rules, terms, and alternatives for using the HELLO promotional code?

Updated over 2 months ago

Understanding and Using the HELLO Promotional Code

The HELLO promotion code is a popular discount offer available to our customers. Below is an overview of the eligibility rules, terms of use, and alternative options for customers who may encounter issues with the code.

Eligibility Criteria for the HELLO Promotion Code

  1. First-Time Customers Only: The HELLO promotion code is exclusively for new customers. If you have made a purchase with your account before, the coupon will not apply. This restriction also extends to households, meaning only one code can be used per household.

  2. Minimum Order Requirement: To use the HELLO code, your order subtotal must meet the minimum threshold as specified in the promotion's terms.

Terms and Conditions for Using the HELLO Code

  • One-Time Usage: The HELLO code can only be used once and cannot be reapplied to subsequent orders.

  • Non-Stackable Discounts: The code cannot be used in combination with other promotions or discounts. If your cart already includes a special discount (e.g., promotional pricing per item), the HELLO code will not work. Customers must choose between the promotional pricing or the HELLO discount.

  • Order Completion System Check: The system will verify your eligibility (first-time purchaser status) at the checkout stage. If you do not meet the criteria, the discount will not apply, even if it appeared earlier in the shopping process.

  • Quantity Considerations: The HELLO code applies to the entire order total and is not limited to a specific number of boxes in an order. However, it remains restricted to its one-time use by first-time customers.

Alternative Promotions for Returning Customers

Customers not eligible for the HELLO code can use alternative coupons. You can contact the team and they'll be able to provide the best discount available at that time for your account.

Applying the HELLO Code

To use the HELLO promotion code:

  1. Add your desired items to your cart, ensuring your order subtotal meets the minimum amount.

  2. Enter the HELLO code in the promotional code box on the checkout page.

  3. Review your total to confirm the discount has been applied (eligibility permitting).

If you encounter issues using the HELLO code or have further inquiries about other promotions, contact Kits.com customer support for assistance.

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