We understand that navigating insurance reimbursement procedures can sometimes feel overwhelming or complicated. Our goal is to make that process as smooth and stress-free as possible for you.

We offer online Direct Billing with most of the Canadian insurers, so we can bill them directly for you.

Unfortunately, Direct Billing isn't an option if you are trying to enroll in our Autoship function; in our KITS+ Membership or if you would like to make the purchase through PayPal or ShopPay.

If you experience any issues while you are attempting to submit an order via Direct Billing, please reach out to our customer service team and they will be able to look into this for you.

If we can't direct bill with your health provider (such as SunLife or RBCI), you can submit a manual claim.

To assist with this, we provide comprehensive, itemized receipts for all qualifying purchases. These receipts include the essential details typically required by insurance companies, such as:

Once the order is shipped, you will be able to download the receipt as well as an insurance form from your account. Once you log in, go to the My Orders tab and click on Details for the order number you want to get the receipt and insurance form for.

Part of the details will already be filled from the order, you would just need to fill the insurance and patient details and then click on the Generate Insurance Form button.

These documents are designed to make it easier for you to submit your claim for reimbursement.

NOTE: Both the receipt and the insurance form become available once the package is marked as shipped.

For more details such as insurers we work with; hours of operation and other insurance related questions, you can access our page https://www.kits.ca/insurance.