Can I use contact lens box information to update or fulfill my order instead of providing a valid prescription?
If your vision has not changed and the lenses you want to order match your doctor's prescribed brand, providing the details from your current lens boxes or pictures of the boxes can expedite the process.
We do not recommend switching brands or parameters without consulting the doctor and getting some trials as we cannot replace, refund or issue credit for boxes that have been opened. As an online retailer, we cannot resell boxes if they are not in original condition so if you wish to try a different brand an/or parameters, please get some trials from the doctor before placing the order with us.
In cases where you no longer have the box, details directly from the blister or from a previous order confirmation can also help us update the order.
Alternative Options if You Don't Have a Valid Prescription
If you’ve placed an order but lack a valid prescription or you no longer have the boxes, we can hold the order while you obtain a valid prescription.
Key Takeaways:
Pictures of current boxes can be used if you want to order the same parameters.
If you want to try a different brand or parameters, consult the doctor and get some trials first.
For further assistance, reach out to the customer support team for personalized guidance and support.