Managing Delayed or Problematic Orders: Retaining Discounts, Refunds, and Modifications
Delays or issues with your order can be frustrating. We provide flexible options to help you manage such scenarios, ensuring you have full control while retaining applied offers or discounts wherever possible. Below are the detailed options available to you:
Hold Your Order Until You Obtain a Valid Prescription
If you are facing delays due to prescription issues, you can request to have your order placed on hold:
Retaining Discounts: Any offers or discounts applied to your order will remain intact during the hold if the brand stays the same. If the discount was brand specific, it might not apply to the new brand.
Prescription Renewal Options: Consider taking our online vision test for a $35 fee to renew your prescription.
Modify Your Order
Instead of canceling, you can update your order to reflect the correct prescription details or make changes such as switching to a different product.
Cancel Your Order and Request a Refund
If holding or modifying your order is not suitable, you may cancel the order and receive a refund:
Easy Cancellation and Full Refunds: Upon cancellation, a full refund will be processed to your original payment method. Refunds typically appear in your account within 1–3 business days.Once processed, the refund will reflect in your original payment method within 1-3 business days, and you will be notified by email of the confirmation and status of your refund request.
Additional Scenarios
Autoship Orders
Autoship orders may not be cancelled if processing has advanced too far or the item has already shipped, but returns are possible upon delivery. Prepaid return labels can be provided upon request.