How Are Order Cancellations and Refunds Handled for Contact Lens Orders?
If you're wondering how to manage cancellations and refunds for contact lens orders, we provide a straightforward process tailored to different scenarios. Here's what you need to know:
Overview of Cancellations and Refunds
When you cancel a contact lens order, a full refund will be issued to your original payment method unless otherwise specified.
Refunds are typically processed and posted by your bank within 1–3 business days after issuance.
You will receive a confirmation email with the details of the cancellation and refund.
General Cancellation Process
Request Order Cancellation: Customers can cancel an order before it is fulfilled.
Refund Confirmation: Once cancellation is processed, a refund is initiated, accompanied by an email confirmation.
Timeline
Refunds are visible in your account within 1–3 business days after processing, based on your financial institution's policies.
Specific Scenarios
Refunds for Partially Insurance-Paid Orders
If you used multiple payment methods to pay for your order, each portion of the refund will be returned to the same payment method used for that portion.
Orders Canceled Due to Prescription Issues
If your order is canceled due to an invalid or missing prescription, the refund is issued after the original transaction has settled.
A receipt will be sent to your email once the refund process is completed.
Refused or Undeliverable Packages
For orders that are refused or undeliverable, the package is returned to our facility.
A refund is issued upon receiving and processing the returned package.
Returned Contact Lenses
To return unopened contact lenses, use the prepaid return label sent to your email.
Once the return is received, you can opt for either: - A refund issued to your original payment method if the order is eligible for it. - An exchange based on an updated prescription or a credit that you can use on a future order.
Frequently Asked Questions (FAQs)
1. How do I know the refund has been processed?
You will receive a confirmation email once the refund is initiated.
2. Do all refunds take the same amount of time?
Refunds typically appear in your account within 1–3 business days, but the exact timing depends on your bank.
3. Can I choose an exchange instead of a refund?
Yes, exchanges are possible when returning unopened boxes of contact lenses.
By following these guidelines, we ensure that you experience a hassle-free refund or cancellation process no matter the situation.