New order
Articles that help you through the ordering process
23 articles
Promotion Availability
Do You Ship Internationally?
Accepted Payment Methods
Do I have to send you my prescription?
Numbers not corresponding
Can I order any lenses?
How long is my prescription valid for?
How do I place an order if I wear different lens types?
Can I order lenses for more than one person on the same order?
Are the Lenses You Sell the Same as What My Eye Doctor Provides?
When will my order ship?
How can I track my order?
How do I obtain a copy of my receipt?
Order Delay
Trouble with Your Promo Code?
Can I place an order without having a contact lens prescription?
How Many Boxes Do I Need for a Year’s Supply of Contact Lenses?
My package is being returned—What should I do?
Do you offer anti-fatigue lenses?
Understanding Shipping Costs and Transit Times
Why is an eyeglass prescription not valid for ordering contact lenses?
How does price matching work, and what do I need to do to request it?
Can I Pick Up My Order In-Store? Here’s How It Works